退款政策
Last updated: August 1, 2026
At CutieBirdy Canada, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. However, we will always make it right if something arrives damaged or incorrect.
📦 Eligibility for a Claim
To be eligible, your item must meet all of the following:
- Unused, unworn, and in original condition
- All tags attached and original packaging intact
- Reported within 3 business days of delivery
🚨 How to Report an Issue
Email info@cutiebirdy.ca within 3 business days of delivery with:
- Your order number
- Photos of the item(s)
- Photos of the shipping label and packaging (for damage claims)
Claims submitted after 3 business days or without photo evidence cannot be accepted.
✅ Resolution Options
Once your claim is approved, we'll offer one of the following:
- Replacement shipped to you at no cost
- Full or partial refund to your original payment method
- Store credit
Approved refunds are typically processed within 5–10 business days to your original payment method.
❌ Non-Returnable Situations
We are unable to process claims for:
- Change of mind, wrong size ordered, or buyer's remorse
- Items reported more than 3 business days after delivery
- Items showing signs of use, wear, or missing original packaging
- Issues reported without photo evidence
📬 Contact Us
Have a question about your order? We're here to help.
Email: info@cutiebirdy.ca Response time: Within 1–2 business days